Free Checking Still a Contender
In the wake of new regulatory restrictions on overdraft fee income, it has become conventional wisdom to assume that free checking accounts are on their way out because banks can no longer afford to subsidize them. A panel discussion at last week’s BAI Payments Connect Conference & Expo suggests that conventional wisdom may be wrong. »more

FROM THE BAI COMMUNITY
Glass-Steagall Redux? Should the Glass-Steagall separation of commercial and investment banking be reinstated? Mary Beth Sullivan, in her Bottom Line blog, says definitely not, arguing that neither the current financial crisis nor the Great Depression of the 1930s could have been avoided had Glass-Steagall-type regulations been in place. »more

ONBOARDING 2.0
As banks focus more on building primary customer relationships in the wake of the financial crisis, improving onboarding procedures for new customers should be a priority, says consultant Gary Stein in the latest issue of BAI Banking Strategies. Since cross-selling is most effective in the first few months after a customer opens an account, onboarding provides the best opportunity to sell products such as direct deposit and online bill pay, which strengthen customer ties to the bank, Stein says. »more

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