Dialogue with Mavericks

  1. Arkadi Kuhlmann, President & Chief Executive Officer, ING Direct USA

    ING Direct is now America's largest Internet bank, and one of the nation’s top thirty largest financial institutions. But the ING Direct story that Arkadi tells is not about banking, it's about a new approach to business strategy and the power of disruptive ideas.

    In a lively, high-energy discourse, you’ll have a seat at the table and talk with Arkadi about key principles of success – having a clear understanding of what you stand for, creating a compelling story around your products and services, and making clear choices about what businesses you do and do not want to enter. You’ll also discuss what that means in terms of hiring people willing to do things differently, and inspiring them with the same values that you use to connect with your customers.

  2. Industry Outlook - a Maverick’s Perspective

    Join Tom Brown, Chief Executive Officer, Second Curve Capital, and one of the industry's leading mavericks for a fast-paced, data-driven and highly interactive look at the issues impacting your organization in the new financial services reality. Tom’s unique insights and candor make for a compelling and informational packed dialogue that you need to be a part of. He’ll address opportunities for the future, new approaches to develop and implement winning, high-return strategies, as well as share his mid-year industry status and predictions for the future.

  3. Joseph C. Guyaux, President, PNC Financial Services Group

    Ranked #11 by InformationWeek in the “Innovation 100" research study, PNC has taken a leadership role in financial management tools for its customers including being the first to market with a b2b bill payment and presentment offering, introducing the Virtual Wallet and other online tools that have resulted in PNC have some of the highest penetrations of online banking customers (20%) in the industry.  PNC’s innovative green initiatives have also been well documented.  It has more newly constructed LEED-certified green buildings (66) than any company in the world and recently added the largest living green wall in North America as an innovative way to make its headquarters building more  energy-efficient.

    Join Joe Guyaux, President, The PNC Financial Services Group, and hear how PNC’s focus on looking ahead and consistently innovating to provide superior customer service, quality and experience has been at the core of its success. Participate in a discussion around the opportunities today’s constrained environment holds for financial institutions and how you  can take advantage of these opportunities, including how to  best prepare yourself as you build your strategies and motivate your teams for what lies ahead.

  4. Martin St. George, Chief Marketing Officer, JetBlue

    JetBlue has taken airline travel, a commoditized service, into the realm of a memorable and sought-after customer experience. The most important ingredient for their success is a values-based culture, where each associate bases their actions on the company values. Meet Marty St. George, Chief Marketing Officer, JetBlue who helps to breathe life into these values every day.

    Marty will share insights into JetBlue’s secret for success – the 3 B’s …Brand, Buzz and Butts! He’ll also share how JetBlue is leveraging social media-based marketing and customer service successfully. In this open dialogue, Marty will speak to issues that ring true for your organization…building a cohesive workforce, marketing strategies that get results and fostering an innovation culture from within.

  5. Richard M. Whiting, Executive Director & General Counsel, The Financial Services Roundtable

    As you look to create new and expanded growth opportunities for your organization, understanding current and pending legislative and regulatory changes and their implications for the industry will be key to your success.

     

    Hear from Rich Whiting, a financial services veteran,  about the changing regulatory landscape for the financial services industry.  Gain a better understanding of when these changes will be deployed and how they can impact your revenue streams.  Ask questions of Rich and engage your peers to share ideas about how best comply with the changes in a way that will be beneficial to your customers and your institution.