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Achieving success in small business banking requires combining retail and commercial capabilities into a package that effectively serves the needs of these customers.
While small businesses may not be seeking many loans these days, they still need behind-the-scenes payment and security services.
Lenders are able to lend more cost effectively and at a lower risk as technology increases the amount and quality of information available about small businesses.
Turning an indifferent small business prospect into a new and satisfied client requires several key best practices, such as being clear about your value proposition.
M&T Bank’s Sam Guerrieri says growth can still be generated from small business customers if the bank can service all facets of the relationship.
North Carolina’s BB&T Bank uses a Webinar to encourage small business adoption of mobile banking.