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While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.
More pessimistic consumers provide a window of opportunity for banks – if the bank can provide innovative and creative solutions to their financial needs, according to a new BAI Research/Finacle study.
New consumer research from BAI and Finacle shows customer trust remains a residual strength to be leveraged by banks.
Differentiation in retail banking requires differentiating via the customer experience. BAI Research spotlights the experiences that matter.
With a decade of publishing behind us, BAI’s Banking Strategies looks forward.
BAI's The Frontline Experience consumer research calls for a rethinking of the one-size-fits-all approach to relationship-building; some customer segments will be receptive, others won't. And all involved — consumers, management and employees — say the frontline needs help.