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Inter- and intra-bank payment services can be offered at a profit by small institutions. Now is a good time to “catch up” online — and with products that consumers expect to have to pay for.
Intrigued by Internet-based telephony that promises cost savings and productivity improvement? Expect to spend some time analyzing your existing telecommunications infrastructure.
Wachovia seeks to align its commitment to customer service, support for customer segments and an evolving understanding of the cost-to-serve.
It's early in the trip down a long, winding road, and those at the controls will benefit from a dashboard.
From its opening lines, the Check Clearing for the 21st Century Act makes clear that Congress sought to encourage exchange of digital check images instead of paper for presentment. Now that Check 21 is in effect, the nation's banks and credit unions are getting down to the real business of the Act — re-engineering the nation's check processing system.
Developing an effective response to Check 21 requires a manager who can marshal resources company-wide.