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Hiring from larger institutions can be a big boon to community banks but can also prove a hindrance if the cultural fit isn’t there.
As mortgage servicers expand to cope with today’s chaotic market, they find that just staffing up for old processes doesn’t work. Now is the time to reengineer for scale, efficiency, and excellence.
To transition their frontline employees from handling transactions to providing financial advice, banks need to train them to first become brand ambassadors.
In times of economic dislocation and layoffs, managers need to manage the anxiety of their employees with honesty and confidence to keep the company moving forward.
Size makes all the difference in the way in which banks manage their infrastructure.
Banks are responding to new regulations on overdraft fees and debit card interchange with multi-level training programs to adjust frontline staff to necessary product changes.