The New Dynamics of Consumer Banking Relationships: Segment-Driven Perspectives
Published 04/2012
BAI is pleased to present findings and analysis on an in-depth consumer study, sponsored by SAS, which was conducted in November 2011. Given the twin pressures of recent regulatory changes coupled with a lower rate environment, the research sought to answer the central question: How can financial institutions grow profitable customer relationships? The New Dynamics of Consumer Banking Relationships study addresses this key issue. The findings and supplemental commentary presented here will provide bank executives with insights into how to better expand core deposit relationships, including consumer needs of bank products and services, perspectives on consumer segments and strategies to address them, and how consumers interact and engage with their banks.
The New Banking Consumer: 5 Core Segments and How to Reach Them
Published 03/2012
BAI is pleased to present findings and analysis on a recently completed in-depth consumer study, sponsored by Cognizant. Given the twin pressures of recent regulatory changes coupled with a lower rate environment, the research sought to answer the central question: How can financial institutions grow profitable customer relationships? The New Dynamics of Consumer Banking Relationships study addresses this core and topical issue. Research analysis and pragmatic insights presented here will guide bank executives on ways in which they can capitalize on emerging trends and evolving demographic segments in order to capture market/wallet share and drive revenue growth. The study centered on three key factors, which include consumer needs for products and services from financial institutions, perspectives on consumer segments and strategies to capture wallet share, and how consumers interact and engage with their primary financial institution.
BAI Bank Executive Marketing Exchange: Industry Conversations
Published 10/2011
Today, as bank marketers, we face unprecedented challenges to help generate new fee income and build stronger customer relationships while contending with new regulations, more consumer touchpoints and rapid introduction of new disruptive competitors and technology. At the intersection of these diverse market pressures is the strategic goal for all retail banking institutions to attract new customers and retain the current customer base while growing wallet share across all consumer segments.
BAI and Finacle from Infosys Research Series: Consumer Sentiment and the Innovation Imperative in Retail Banking
Published 04/2011
BAI and Finacle from Infosys are pleased to present the findings of their joint research conducted in 2010, which updates research initiated in 2009.  The most recent insights from the research show a financial services industry that is making important gains among key stakeholders and maturing in its views on the bank/customer relationship. However, the findings also indicate there is still much to be done, and significant challenges to be overcome.
Back to Basics... Let's Make Banking Boring Again
Published 07/2010
Todd Robertson, Vice President, ARGO
BAI & Infosys Research Series: Navigating in Turbulent Times: The Growing Divide Between Consumers And The Banks
Published 04/2010
Competing for Deposits and Relationships, sponsored by NewGround. This latest research shows that consumers and the industry have very different views of the retail banking world, as shown by the BAI Indices of Bank Consumer Sentiment (IBCS) and Bank Industry Sentiment (IBIS).
BAI & Finacle Research Series: Navigating in Turbulent Times: Focus on Innovation
Published 11/2009
Competing for Deposits and Relationships, sponsored by NewGround. BAI and Finacle are pleased to present this white paper based on findings from a national survey of 116 retail banking executives. The respondents represent over 100 different financial institutions from across the United States. In addition to the survey data, a series of in-depth discussions were held with a select group of industry thought leaders to gain a deeper understanding of key issues.
BAI & Finacle Research Series: Navigating in Turbulent Times: Focus on the Branch Experience
Published 11/2009
Competing for Deposits and Relationships, sponsored by NewGround. Navigating in Turbulent Times is one in a series of ongoing research programs to assess shifts in consumer preferences and behaviors, as well as the priorities and key initiatives of financial institutions' executives. This white paper provides vital insights and actionable strategies as banks and credit unions navigate through one of the most volatile economic times in the nation's history.
BAI & Finacle Research Series: Navigating in Turbulent Times – Competing for Deposits and Relationships
Published 10/2009
Sponsored by NewGround, this whitepaper provide key Insights from a study on consumer attitudes towards banks and related financial institutions.
Market View Research Series
Published 10/2009
Study on Fee Income & Deposit Generation in the Evolving Retail Banking Environment.
What's Right With Overdraft?
Published 07/2009
Robert C. Giltner, Consulting Partner, Velocity Solutions
FDIC Deposit Insurance Fund Survey
Published 03/2009
The research was conducted from March 9 to March 22, 2009. Respondents represented a range of banks by size and location, as well as a variety of titles ranging from CEO to Senior Product Manager.